SWFL Internet Service Recovery Estimates

CAPE CORAL, FL – Tens of thousands of people in southwest Florida are still waiting for internet to be restored after Hurricane Ian hit Sept. 28.

Comcast It said it has more than 1,700 technicians, network maintenance and engineering professionals working to repair damage to equipment and infrastructure.

For our customers in our recovery areas, we hear you and understand your frustration. Regardless of the circumstances, our crews will continue to operate until we restore services to each affected customer.

Currently, we have 13 service areas that have mostly been restored, which means our network in these locations is up and running, and about 90 percent of customers in these areas have now restored services. It is important to note that in these areas, our teams are still working on small pocket interruptions that may affect an individual home or neighborhood street.

Restoration schedules are based on assessments of damage to our network and the condition of our local plant in the affected areas where we are currently working on repairs.


Comcast recovery estimates by location:

Charlotte County – Estimated Internet Service Recovery Date
Cape Haze – October 15
Don Pedro Island – October 21
Port Charlotte – October 15
Punta Gorda – October 15

Collier County – Estimated Restoration Date
Ave Maria – Mostly restored
Golden Gate – mostly restored
Golden Gate Estates – mostly restored
Immokalee – mostly restored
Naples – mostly restored
Barefoot Beach – October 21
Everglades – November 16
Marco Island – October 15
Old Naples / Port Royal – October 21
Vanderbilt Beach – October 21

DeSoto County – Estimated Restoration Date
Arcadia – mostly restored

Hendry County – Estimated Restoration Date
LaBelle – mostly restored

Highland County – Estimated Restoration Date
Sebring – Mostly restored

Lee County – Estimated Restoration Date
Bonita Springs – mostly restored
Lehigh Acres – mostly restored
Alpha – October 11
Boca Grande – October 22
Bonita Beach – October 21
Cape Coral – October 15
Captiva – December 16
Central Fort Myers – October 11
Fort Myers – October 11
Fort Myers Beach – November 15
Iona Lakes – October 21
North Fort Myers – October 15
Pine Island – November 23
Punta Rasa – October 21
Sanibel – December 16

For those who need to connect their devices or devices, Comcast has a number of free publicly available wifi hotspots. Learn how to find and use it here.

Centurylink He said 19,000 customers in southwest Florida are offline. CenturyLink said it was working to restore services in certain areas by the end of the week but was not specific.

The company issued this statement:

We hope to have more services up and running by the end of the week.

Lumen/CenturyLink offers free, 90-day emergency call forwarding to customers who are residents and small businesses in southwest Florida affected by Hurricane Ian. The service allows customers who have been displaced from their homes or businesses due to a cyclone to receive phone calls from home or work to an alternate number. CenturyLink also waives late fees, vacation service fees, and disconnection fees for affected customers. To set up these services, customers can call 800-244-1111. We’re also evaluating our general off-duty credit process and we’ll get more on that later.


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